Terms of Service
Last updated: 2026
Services
DgITmatrix Private Limited provides CCTV installation, printer maintenance, laptop and desktop repair, networking, office IT AMC, cloud maintenance, managed IT services and hardware training in and around Kadapa.
Quotes & Pricing
Pricing is shared after understanding your specific requirement — number of devices, cameras, site conditions or scope of AMC. Quotes are valid for the period mentioned at the time they are shared.
Service Visits
Onsite visits are scheduled based on availability and urgency selected at the time of booking. Same-day support is offered on a best-effort basis and is not guaranteed for every request.
Customer Responsibilities
Customers are responsible for providing accurate contact and location details, safe site access, and backing up critical data before hardware or software work where possible.
AMC Terms
Annual and monthly maintenance contracts cover the scope agreed at the time of signup. Additional parts, licenses or out-of-scope work may be quoted separately.
Warranty
Hardware and parts carry the warranty offered by their original manufacturer or supplier. Service labour is covered for a limited period as communicated at the time of service.
Limitation of Liability
While we take reasonable care with every service, DgITmatrix is not liable for pre-existing data loss, hardware faults unrelated to the service performed, or issues arising from third-party software or hardware.
Changes to These Terms
These terms may be updated from time to time. Continued use of our services after an update means you accept the revised terms.
Contact Us
For any questions about these terms, write to us at support@dgitmatrix.com.